GOV.UK: content managment and design
Working on GOV.UK as a content designer not only involved designing content to meet user needs, but also a lot of training people across government as to why content design is important for users.
In 2016, I worked closely with the Ministry of Justice (MOJ) who teamed up with the GOV.UK content designers before they had prototypes for the new services they were building to help separating families.
In 2016 to 2017, I was involved in a content transformation project. I worked closely with the the Department of Transport (DfT) and its agencies to audit and improve thousands of pieces of content on GOV.UK. We did this by giving workshops, having weekly content reviews and regular catch-ups with content leads.
From March to June 2018, I consulted the content team at N.10 Downing Street on how they could streamline their GOV.UK publishing process. We did this by introducing an intranet form for publishing requests. The form gave the person requesting to update or to create a page on GOV.UK clear instructions on what information was needed for the content team to complete the work. The form made the process more efficient and less time-consuming, as well as improving communication across the department.
Canonical (Ubuntu): UX and technical writing
As the lead technical writer at Canonical, I ran a large project to create the Ubuntu app design guidelines that involved translating complex API documentation into plain English for the public facing site. I did this by working closely with developers, UX designers and user researchers who were developing the software to ensure the right information was being published.
If you're seeing this on a moblie, you can view the slides that contain examples of my work at Canonical, here.
Volunteering as a digital champion
In April 2018, I signed up to a housing association to help run computer club schemes for elderly people. It was a really rewarding experience and I learnt a lot about accessibility needs.
In the classes we focused on things like:
showing them how to stay safe online, securing their bank details, downloading anti-virus packages and how to scan their computers for viruses
showing them how to set up an email account, do shopping and book holidays
simplifying technical jargon, so they knew how to update your devices